Principles of the University of Arizona Library

I. CUSTOMER FOCUS

• We actively seek to identify, meet, and exceed customer wants and needs.
• We welcome, guide, and support customers, both internal and external, with attention and respect.
• We create and sustain partnerships.
• We provide access to information in its most useful form.

II. CONTINUOUS IMPROVEMENT AND LEARNING

Quality and continuous learning are woven into the whole fabric of the organization.

• We provide an environment for learning and growth.
• We strive to exceed our expectations, raise our standards, and challenge ourselves.
• Incorporates: risk-taking, teamwork, excellence, efficiency, staff development, and meaningful work.

III. DIVERSITY

• We value, respect, and are strengthened by viewpoints and experiences outside the dominant culture.
• We strive to build a multi-cultural organization.

IV. INTEGRITY

• We honor our commitments by doing what we say.
• We hold ourselves and each other accountable and behave in a consistently ethical and responsible manner.
• We support freedom of information and academic freedom.
• Incorporates: respect, ethical practice, trust, and honesty.

V. FLEXIBILITY

• We respect varying approaches to effective problem solving and meeting customer needs.
• We value and support collaboration, teamwork, and other creative methods as a basis for making decisions and developing programs.