Feedback to the Library, April 2007
NOTE: Comments are edited to remove names of specific employees or users. Comments with names go to "Askref" for response or are forwarded to the appropriate person for a reply.
The location is only identified as "Library", "Campus" or "Off-Campus" to protect the anonymity of users. Comments received on paper forms may be entered several days after they were submitted.
Date/time Location
Sun Apr 1 11:26:18 2007 Library
It's 11:25 on Sunday April 1st and the computers are NOT working! THIS IS INEXCUSABLE!!!!! This is no Apirl fool's joke! If this library is supposed to open at 11:00 am - later than ANY OTHER so-called University library, then the computers should be ready to use at 11:00 am. THIS SHOULD NEVER HAVE HAPPENED
Library response:
[See response below]
Sun Apr 1 11:36:38 2007 Library
It's past 11:30 and this library was supposed to open at 11:00 am. None of the computers were working when I got here at 11:20. Your staff should have done something a half hour ago. Their laziness is inexcusible.
Library response:
[See response below]
Sun Apr 1 11:40:32 2007 Library
What happened to your rating system? Did you get too many low scores?
The library has been open for half an hour and none of the scanners are working and most of the computers are not working. Your staff is chatting about nonsense and ignoring the angry patrons. It's bad enougth that the libary opens so late on Sunday and that the only people using the library are children messing around with games, but your staff doesn't seem to care that the STUDENTS can't use the computers for homework. I PAY TOO MUCH TUITION TO HAVE TO DEAL WITH THIS CRAP!!!!
Library response:
[See response below]
Sun Apr 1 11:43:30 2007 Library
Incredible! Forty minutes after the library is supposed to open and the staff isn't at all concerned that the computers aren't working. I came in to use the scanner, I have one hour to do what I need to do and I probably won't be able to do it today. This is the type of service I've come to expect from this place.
Library response:
[See response below]
Sun Apr 1 11:52:46 2007 Library
I got here at 11:00 am. The staff arrived late and didn't bother to check to see if the computers were working until 11:20 am since they had a lot of pressing gossip to catch up with. There were a bunch of kids playing games on some of the computers, but no one else could get the computers to work. It's 11:45 am and your cracker-jack staff is just now thinking about sending everyone over to the main library who needs to do any actual homework! YOU HAVE THE WORST SERVICE OF ANY LIBRARY IN THE COUNTRY!!! The library shouldn't open so late on Sunday in the first place, and it shouldn't be that hard to hire someone who's smart enough to get the computers ready BEFORE the patrons arrive. Maybe is you didn't waste so much money keeping the place too cold, you could hire people who were willing to do their jobs with some degree of competency
Library response: We became aware in April that the computers in the Main and Science Info Commons were taking too long to boot up on Sunday mornings. Our systems staff is investigating the causes and possible solutions of this problem. The main reason this is happening, they believe, is the size of the profile, which is housed on a server and then loaded onto the desktops of each computer – the profile is very large due to all the software and networking that we put on each desktop.
- We are looking at ways to make the profile smaller. We do not want to move the profile to the desktop because we lose all the flexibility of quickly making changes to the desktop that can take effect by the next login or day.
- We are researching the possibility of an auto-login on Sunday mornings, after the computers automatically update software.
- We had staff come in early to Main Info Commons on Sunday mornings to start the computers, so they would be ready for customers until finals week, when we were open 24 hours a day.
- We will continue to work on this problem until we get it solved.
There are several comments about this problem, all written by the same person, I believe, based on the tone of the comments. We are very sorry that this problem has occurred and we are working on it. We appreciate hearing about problems in the library, so that we can solve them and make our service better. However, the tone of these comments was very rude. The staff involved on these Sunday mornings were not dismissive and did take these complaints seriously. One staff member felt the woman who complained bordered on being abusive.
I speak for all the front line library staff who work directly with all our customers, we enjoy our jobs, we like working with the public and helping them use the library and the resources in the library. We will always try to help in any way possible and fix or report any problems that are reported to us – but we want to be treated with the respect that we offer our customers. Vicki Mills, Undergraduate Services Team
Tue Apr 3 14:09:04 2007 Off-campus
My professor placed a book on hold for me (Call No. E443 .C36 2004)for a presentation that is due today, 04/03/07. However, the book was checked out to another student with a return date of 04/05/07. I do not understand how the book was able to be checked out when it was clearly placed on hold for me, and I have not been provided a valid reason by any of the library staff. No local bookstores or libraries carry the book and this error placed undue strain on my ability to obtain the sole resource for my presentation. As such, I am submitting a formal complaint and request for investigation as to the "glitch" in the system that allowed this error. Since my presentation is today, I do not need notification of the book's return, just the status of my complaint to ensure that this error is not repeated. Thank you for your assistance and immediate attention to this matter.
Library response:
The item in question was checked out to another person prior to this semester beginning. Our system indicates that it was recalled and a hold was placed for you on 3/26/07. To allow other library users sufficient time to return any library material, we give them 10 days after the point of recall to bring the item back. This means that they had until 4/5/07 to bring the book in. In order for the item to have been returned in time for you to use for your presentation, it would have needed to have been recalled earlier in March. As you no longer need this item, I have cancelled your hold. I do hope that your presentation went well despite not having this resource. Please feel free to contact me if you have any other questions.Travis S. Teetor,
Materials Access Team
Thu Apr 5 09:59:36 2007 Campus
I NEED LARGER TYPE!!!! Why of why is the type set so small that I can't read what's on this great big HUGE SCREEN IN FRONT OF ME!!!!
THIS IS IDIOTIC.
All your moronic staff could do is set the internet to "full screen" this is annoying, hides the stuff I need to see and does ABSOLUTELY NOTHING TO MAKE THE PRINT BIGGER!
When will you get this through your thick heads?
Part of your mission is to make this library accessible to everyone. If the print is to small, MANY MANY PEOPLE CANNOT USE THE INTERNET.
Fire your incompetent techs and hire someone who understands the conceopt of useability!!!!
These computers are too slow and the crash for no reason - that indicated BAD TECHS! Spend the money and hire someone competent!
Library response:
The library has tried to design our web pages and set the default font on computers to accommodate the majority of our users. However, you can change this. If you are using a computer in the Information Commons you may be getting a font size that was reset by a previous user. If someone has changed the default font size you can restore defaults by rebooting the machine. You can change the text size in web browsers.
Firefox: Hold the control key and press the plus key
Internet Explorer: From the browser's menu, select View | Text size and choose larger or largest as you prefer.
Gene Spesard, Digital Library Information & Systems Team
Thu Apr 5 17:13:18 2007 Library
Why is "The Pill" video no longer in the library catalog? I used this film in my sexualities class last summer and was counting on using it in my class this semester. It does not show up as missing but is just not there. If it was broken or not returned the history of the birth control pill seems like a pretty crucial resource to replace, especially considering the overall lack of recent videos available from the catalog dealing with sexuality, society, and the medical field.
Library response:
We still own the video, at least according to our catalog. I didn’t go up and check to see if it was really there or not, but it is still in the catalog. See below:
|
|||||||
|
Vicki Mills, Undergraduate Services Librarian
Sat Apr 7 06:31:02 2007 Off-campus
Further problems with the email alert system. I received an email on 4/4 telling me I had books due in 11 days. I relaxed, because that is a fairly long time in grad student terms. Then, on the 5th, I got an overdue notice, and another overdue notice today! 1) the first notice gave me a false sense of security that nothing was due immediately, 2) how come the two books which were actually due couldn't be listed on the first notice?
Library response:
I will be glad to assist you and answer all your questions, but I will need your full name and catcard number in order to determine what is happening with your library account. Thank you. Patricia Ballesteros Materials Access Team
Sun Apr 8 23:13:30 2007 Off-campus
Hello,
I bought the book listed below at a thrift store in New Mexico and found it was from the University of Arizona library. There is no discard marking on it. Please let me know if it is not a discard and an address where I can send it back to you if it isn't a discard. Thank you very much.
Zoe Langley
Buckhorn, New Mexico
The Book: The Herbalist
Author: Joseph E. Meyer
Revised and enlarged edition: 1960
Call number: 615.32 M612 1960
Library response:
Thank you for being so considerate about the book you bought. According to our records, we have one copy of the 1960 edition of this and also a later 1979 edition as well. I'm not exactly sure how the book got into a New Mexico thrift store, but I think you can keep it without any worries. Vicki Mills, Undergraduate Services Team
Tue Apr 10 12:05:53 2007 Campus
Several times I have gone to the library and not found a book or video on the shelves where it is supposed to be. Today I looked for a video, needless to say it wasn't there. I looked all around and saw numerous videos out of place but never found the video I was looking for. I saw one sign that said not to reshelve videos--so I looked around but couldn't find a designated place to put them. I then saw another sign that said to put videos on a cart by the journals and periodicals or something. When I looked for it, I couldn't find it--probably because a cart is going to move. Perhaps the problem of misplaced books and videos could be minimized if there were numerous, obvious places where they could be placed so the library staff can reshelve them. Other libraries I have visited have a shelf at the end of every row--or every other row that is labeled and designated as the place to put books or videos for reshelving. BYU, for instance, has numerous brown shelves at the end of a row of cream colored shelves--that way people not only distinguish it for the label on it, but also for its different color. Other libraries also have a lot more signs saying not to reshelve books. As it is, there have been several times I have had to walk around for some time before I could find a designated place to put a book instead of reshelving it myself, and although I think I could do just fine reshelving a book, I know there are many that do not seem to be able to or don't bother to look for several minutes to find a designated drop off. Instead they simply opt to put the book down wherever they see a space. P.S. The video I was looking for was LC212.62.C62 1992--if you look on the surrounding shelves, I'm sure you can find about ten videos out of place--I did. I don't mean to be overly critical, but I think it would be helpful to see what some other universities are doing to resolve or lessen the problem. Thanks for the time.
Library response:
Thank you for your note. I am sorry you were not able to find the library item you were looking for. I just went to the stacks and checked for it. It is on the shelf in its proper spot. Please note that it is a DVD, not a VHS tape, and that our DVD's and VHS tapes are shelved separately. (The VHS tapes are first, in about 4 rows, and then the DVD's start.) If you have trouble finding a library item, please do not hesitate to come ask for help at the Main Information desk if you are at Main. We will search for the item for you while you wait.
With regards to where to put used items, you may leave them on any table or desk in the library, or drop them into our book return opposite the Main Information desk. It has a big red sign that says "return books here." It does not matter if they were checked out or not. You may put any library materials there. Unfortunately we are short of shelving, so cannot make special shelves for customers to place unused items on. If you are ever confused about what to do, please ask us and we will help you. I will pass on your suggestions to the appropriate parties for consideration. Thank you for your feedback. Laura Lee Earles, Library Operations Supervisor
Wed Apr 11 10:00:00 2007 Campus
In the music library, the PCs have trouble with the web browsers. Often the first attempt to get to a website leads to a page that says the page cannot be displayed. It is annoying and it should not happen so often. If it can be fixed, that would be great. The message reads: The page cannot be displayed The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
---
Please try the following:
Click the Refresh button, or try again later.
If you typed the page address in the Address bar, make sure that it is spelled correctly.
To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).
Click the Tools menu, and then click Internet Options.
On the Connections tab, click LAN Settings.
Select Automatically detect settings, and then click OK.
Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.
Cannot find server or DNS Error
Internet Explorer
Library response:
I am writing in response to the problem you were having regarding web browsing. We have checked the computers at Music/FA library, however we could not duplicate that particular issue.
All the computers seem to be working fine at this time. If this problem continues please give us more detail to further troubleshoot this. If possible please give us. Name of computer, name of browser (Internet Explorer, Firefox..). The problem you have described is sometimes caused by a temporary network issue and is usually corrected automatically.
Thank you for notifying us about this problem and we apologize for the inconvenience. Louis Velasquez, Digital Library and Information Systems Team
Wed Apr 11 18:13:16 2007 Off-campus
Here is a book that I think would be very useful for readers and researchers.
The Encyclopaedia of Midrash: Biblical Interpretation in Formative Juadaism ed. Jacob Neusner & Alan J. Avery-Peck (E. J. Brill: Leiden-Boston, 2005) 90 04 14166 9 $299.
Neusner is the foremost authority on Rabbinic Judaism (post-biblical Judaism to about 500 CE). This 2 vol set of over a thousand pages is organized by treatises in the Talmud, but united with good indices. It will both complement and update Urbach, the Sages, another great synthesis of this material. These are reference tools giving access to the great debates of the Talmudic rabbis which form the core of Jewish theology still the center of Orthodox Judaism, and the framework against which Reform and Conservative Judaism define themselves.
Library response:
I'm including both Louise Greenfield, who is the liaison to Judaic Studies, and Karen Tallman, the liaison to Religious Studies, in this email. We are experiencing yet another year of budget cuts, but this title would fall into their areas and they have will have a good understanding of their materials budget and whether this is a title we can order.
Thank you for your suggestion. Vicki Mills, Undergraduate Services Team
Thu Apr 12 18:34:28 2007 Off-campus
Is there a reason why the library has only one copy of _Rabelais and his World_ by M.M. Bakhtin? This book is a fundamental text in literary/critical and social theory, and it is currently checked out with one hold already on it, which means that graduate students and instructors (like myself) could not secure a copy for a number of weeks, at which point the semester will be over. Could the library purchase another copy? Even if it was online--in fact, that would make this process a lot easier, since it would limit the amount of time one person is able to use the book for to 24 hours. Thank you.
Library response:
It is difficult to anticipate demand for each of the thousands of books that we've purchased over the years, so rarely would we purchase duplicate copies. Unfortunately, there is no electronic version of the book at this time and MIT lists it as out of print. I suspect that even a second copy could not possibly fulfill the demand for this particular book - especially if it is part of a reading list for students. We would be more than happy to purchase an electronic version if there were one available. It is highly irregular to purchase second copies at this time when our budget is such that we have to reduce spending and space is limited in the library. In the meantime, please do request it through Interlibrary Loan. Linda Dols from Interlibrary Loan is ready to make an exception. Feel free to contact me directly if you have other questions or suggestions. Thank you for bringing this to my attention. Verónica Reyes-Escudero,
Special Collections Librarian &
French & Italian Department Liaison
Special Collections
Thu Apr 12 23:27:37 2007 Library
Your late night desk attendants in the Science Library seem busy watching and laughing at videos -- which I can hear quite distinctly as I attempt to conduct research at a public terminal -- and I find this very distracting. Please inform them that they should STOP. This is, after all, a LIBRARY. This is the second time that I have been distracted by their activities.
Library response:
I apologize for the inappropriate behavior of our staff. I will follow up with our night time employees so that they are aware that their activities are disruptive and should be discontinued immediately. If you have any further concerns, please feel free to contact me. Travis S. Teetor,
Library Operations Supervisor,
Materials Access Team
Sun Apr 15 12:23:05 2007 Library
Attempts to use ArcTools in both ArcMap and ArcCatalog resulted in errors that caused the programs to close. This was in the Science and Engineering Library computer commons.
Library response:
Thanks for letting us know about this problem. It was reported to the Library Systems staff for their immediate attention. Vicki Mills, Undergradute Services Team
Tue Apr 17 09:00:04 2007 Campus
Many of us using the computer lab on Level 1 are feeling much too cold. It would be appreciated by many if the AC could be adjusted better so that one does not have to don Winter garments to work on the computer.
Thank you for having this area available to the general public as well as the students at the U of A. It is very appreciated!
Library response:
Thank you for letting us know about the temperature problem in the Information Commons. You are not the first person to complain about the extreme cold and our building manager is aware of the problem. He is trying to work with the campus facilities people to fix this problem. Vicki Mills, Undergraduate Services Team
Wed Apr 18 18:52:47 2007 Campus
I live off-campus, I have a number of supplies I would like to LEAVE on campus - including books, supplies, sometimes even clothing (for those 24/7 weeks). I spend a HUGE amount of time here, approximately 18-24 hours a day. It is really inconvenient to waste 2-4 hours going home to pick up nick-knacks I could have brought here. I because of my range of hours, I would prefer access to be that of the Library's hours. The library is my "home away from home". If limited space warrants rental, I would pay the fee.
Library response:
The library is exploring options to provide secure storage, but currently we only have lockers in Special Collections. Other people I consulted in the library say that there are lockers in Bear Down Gym and also at the Student Union. Hope this information helps. Vicki Mills, Undergraduate Services Team
Fri Apr 20 20:31:31 2007 Campus
I am so happy there are laptops for rent at the library. However, you may want to consider updating your laptop sign-out information sheet and instructions available for use at the front desk on the Main library main floor. No where does it specify with any clarity that you need to register for laptop use online prior to being able to connect to the internet using your UA username and password on the laptops. Nor did the folks at the front desk make this clear, having assumed that I already knew that, and I didn't, as it was my first time using the laptops yesterday.
I wasted at least 2 hours yesterday because I could not connect to the internet on the laptop I borrowed. And, no one I spoke to seemed to realize that my not having registered on the laptop system might be a problem. Further, although there were lovely, kind people that eventually helped me remove a document I worked on by using a USB drive and then emailing it to me (one such helpful person was an individual named Travis who works on the main floor in the back), it really seems like the front desk should have its own technical assistance capabilities when such problems like mine occur there were some good folks, but they seem like they would benefit from better training in the laptop troubleshooting area specifically, or at least a better info guide to refer to so that when people like me call in for help they can refer to a directory of FAQs, or something of the like, so there isn't as much waiting around for assistance and being transferred around to different people.
Anyway, thank you for your consideration of my suggestions. I repeat that I am grateful for the use of the laptops. I think it's a lovely resource.
Library response:
Thank you for taking the time to send us feedback. I'm sorry that you spent several hours trying to connect to the internet and that no one at the desk was able to immediately help you.
The library is in the process of developing a new training program for the staff at the desk so that everyone will better be able to assist with laptop problems. We will also see if we can provide better information to library users regarding registering logins for authenticated access to the network.
Please feel free to contact me directly if you have any additional feedback or questions -- email: teetort@u.library.arizona.edu. Travis S. Teetor, Materials Access Team
Sat Apr 21 13:10:18 2007 Campus
I would like to complain about the cleanliness of the information commons. There is trash all over the floor especially in the cubs by "the zone" The tables are sticky and it doesn't make you want to use the computers at all. I would hope that my tuition money would be going toward paying people to clean or enforcing that the students respect this great lab by picking up there garbage.
Thank you.
Library response:
Those who work in the Information Commons would agree with you about the cleanliness of the Information Commons. We complain about this problem regularly to our building manager. The problem is two-fold. First, not enough of your tuition money or other university funding is going towards upkeep of the facilities. The custodial crew for the Main Library and the Information Commons is just too small to adequately keep clean a building of this size and this heavy, constant use. I believe the custodial staff work hard, but there just aren't enough of them to win this battle. You may not be aware of it, but the university has gone through fairly consistent budget cuts for many years in a row. In my opinion, the university does not get adequate funding from the state and in turn, the university doesn't provide adequate funding for custodial care. But I don't believe in this year of drastic budget cutting that more money will be put into this.
The second problem, as you point out is students not respecting their environment. If you have any ideas about how to get your fellow students to do this, please share them. We try to remind students to pick up their trash and clean their areas as we notice problems. We have asked students to take their messy food outside and return when they are done -- but there are too many students 24 hours a day during the week to keep up with all of them.
I will forward your message to our building manager and to the people who work in the IC, but I personally don't have great hopes for seeing much improvement. Vicki Mills, Undergraduate Services Team
Sun Apr 22 11:53:04 2007 Library
Well it's 11:45 am on a Sunday morning (April 22, 2007) - I've been waiting for 45 minutes to use the computer. Strangely enough, the employess have been on their computers since 11:03 a.m.!!!!! They're surfing the net and laughing and ingoring all the patrons who are sitting in front of computers and waiting for them to start! I pay to much tuition for this to happen. I have seen many many people complain about this and you just blow them off with ridiculous excuses. I do not pay for excuses.
If you can affort to pay your employees to laugh and giggle and surf the net, why can't they get up off their lazy asses and start the computers so that TAX PAYING and TUITION PAYING patrons can use the resources we are entitled to use????? I am not interested in more of your famous double talk or excuses I am interested in RESULTS!
I would like to have all the money I paid for that extra special technology you don't provided refunded to me with interest!!!!
Library response:
[Please see response of April 1]
Mon Apr 23 14:43:37 2007 Campus
I write to strongly encourage the UA Library to subscribe to the online version of _Mobilization: An International Journal_. This is the premier journal in my subfield of Sociology and having digital access to it would be incredibly helpful.
The cost of an online subscription through EBSCO is a mere $10 over the cost of a print subscription, which the library already has.
I look forward to hearing from you on this matter.
Thanks.
Library response:
We have this in paper and they do not appear to have an electronic version. I have written and asked them about their plans.You can request free electronic document delivery for articles that you have identified. That way you do not need to come to the library.I will let you know what they say. Sara C. Heitshu, Social Sciences Team
Sat Apr 28 00:06:54 2007 Off-campus
I think the library should be open 24 hours on the weekends preceding finals. Many final papers need to be written at this time. Finding a place to write them can often be challenging with the many distractions life has to offer. I use the library as a place to get work done and the most work needed to be done (for me) is during this weekend. Next week I will turn my final papers in classes will be dismissed, and I will have ample time to study betweeen 5/4- 5/11. I am writing you at midnight on Friday evening. I'm looking to get 3 papers done this weekend and just checked your hours to see if you were open. Becuase you are not, I will go to the AHSC Library - But I would much rather go to the Main Library. Just thought I would let you know.
Library response:
I have shared your comment with the library staff who are responsible for keeping the building open during the nights and weekends. They will consider your request thoughtfully. I think your idea has merit, but the logistics of it will be difficult. We have enough staff to keep the Main Library open 142 out of 168 hours a week during the regular semester, but keeping it open those additional hours puts a real strain on those staff. We do it during finals, but I just don't know if we could do it two weekends in a row. It may not seem like a whole of extra time to cover, but we have to find at least 4 additional people (2 staff and 2 students) to work those 26 extra hours and it means we have to understaff during other hours. Vicki Mills, Undergraduate Services Team
Mon Apr 30 12:23:11 2007 Library
What's the deal with the Gestopo tactics for making sure everyone who's brown is a student? I couldn't get any work done on Sunday April 29, 2007 in the ILC because your Lilly White librarian decided to make herself sure I was a student. Even when I placed my ID in plain view, she still harassed me. Why are you using racial profiling and age profiling to determine who is or is not a student. This is blatant discrimination. Ms. Hitler threw an old black gentlemen out of the library who was just trying to contact his congressmen to complain about the conditions of his life. He was replaced by three of the snottiest, spoiled white students who annoyed everyone around them, played music loudly from their pcs and watched porno while they waited for their study group to arrive. This took almost an hour! What in you mission statement justified giving priority to rich white kids who are playing around with the computers until they feel like working together!!! This policy is unfair and it has to stop! You should be ashamed of yourselves!
Library response:
It's awkward for staff to ask people in the Information Commons to show their catcards. The staff don't particularly like doing it as it feels intrusive. But when it is really busy, as it was on this Sunday, we do it to try to find computers for students. Most students are cooperative and appreciate that we are doing this to try to free up computers for other students and most community users also understand why we are doing it.
The librarian who was working that day says:
“When I ask for catcards I ALWAYS explain WHY I'm asking for them. Students are understandably put off by the request before they know why we are asking and sometimes even after---no one likes having to show someone their id (although many students are delighted that we do this for them). …. I make a point to let the non-students know that they are ALWAYS welcome in the library but that at certain times during the end of the semester we get busy and need to make sure students have access to the computers to finish papers, do projects, etc. I apologize to them and tell them to check back for a less hectic time. We only check cat cards when students are actually milling around waiting to get on computers, so the fact that we were busy yesterday was abundantly clear. I have never had a community user actually become angry with me (that I've seen) when I explain why we are asking them to give up their computer. They usually understand and I do everything I can to make sure they don't feel like they're being singled out.
I think the older black gentleman that he refers to is a regular here and I remember that I knelt down by the man's chair to quietly explain/apologize/tell him to come back, etc. He's a nice guy, he's around a lot, and I felt bad asking him to go. But, I asked all non-student's to give up their computers. If it's the man that I'm thinking of, he didn't say anything to me about what he was doing (letter to congress) or seem upset."
We don’t use any kind of profiling when we are asking to see catcards. If students don’t have their catcards, we just ask them to show us they are students by getting into Student Link or the University webmail. We try to do this as nicely as possible. Frankly, we get complaints from students that we don’t do this often enough. If you or anyone is being bothered by the behavior of people sitting next you at the computers, come to the Info Commons desk and tell us it about. Our policy will continue to be that students, faculty, and staff of the University have priority for the computers over non-UA people. Most of the year, the computer turnover is such, that there are computers for everyone (also in reality, the % of non-UA people using the Info Commons during the school week is very very low). Vicki Mills, Undergraduate Services Team