Feedback to the Library, May 2008

NOTE: Comments are edited to remove names of specific employees or users. Comments with names go to "Askref" for response or are forwarded to the appropriate person for a reply.

The location is only identified as "Library", "Campus" or "Off-Campus" to protect the anonymity of users. Comments received on paper forms may be entered several days after they were submitted.

Date/time Location

Thu May 1 16:47:48 2008 Library

While using computer N020154 in the ILC to type a research paper, I received an error message that there was not enough space to save my document... I went into the documents folder to erase a file, and found that the folder was full of porn-movies, and music. While I'm not offended directly by the material, I have to admit to being very concerned about the cleanliness of the area I was using. I really hope the keyboards / mouses / desks are wiped down often. This also led to me wonder why the computers in the ILC don't require a student ID login? It might prevent people from using computer resources in this manner, and stop non-students from using the computers when there is a line of students waiting to use these resources for course work.
Library response: About the cleanliness of computers -- we keep sanitary wipes at the IC Reference Desk, so anyone can come and get one to clean the computer keyboard and area anytime they want. We have students who regularly get these wipes before they begin their work. There are staff who would like to make the majority of the computers available by login, but right now our policy is to be open to everyone in the community and so our computers are open to all. The computer drives will all be cleaned out after finals, but maybe we should investigate clearing out files more often. Vicki Mills, Undergraduate Services Team

Fri May 2 08:30:03 2008 Library

What is up with the slow computers. I can't work! Everytime I open more than one application, it freezes on me. I have to shut down and start all over. I can't switch from MS word to my email to send what I've completed. I lost 7 hours of work last night because the computers froze up for the last 20 min that the science lib was open! What's the point of paying exorbidant fees for computers if they don't work properly?
Library response: The computers were slow and some locking up on Wednesday and Thursday. The library helpline was called and there was nothing wrong, just too many people all trying to use the same things. Our network was slow and the internet was slow. UA Webmail and D2L were also very slow. I tried to call campus computing helpline about the e-mail and was put in a calling queue so the same thing was probably happening on the UA network. This happens every semester; it was just a little worse this time. The last two weeks of each semester are really busy times on all the computer networks on campus. If documents are saved regularly and often and on multiple devices things will not be lost. Things saved to the default "my documents" on the IC computers will saved overnight. Rae Swedenburg and Vicki Mills, Undergraduate Services Team

Fri May 2 08:44:10 2008 Library

I think you have a security problem - my computer froze when I had a resume and my email account up on the screen. When I came back later, even after shutting down, my resume was still in word and visible to anyone who wanted to see it and my email account was up and open. It was possible to send messages with it without putting the password in again. Since the computers are so slow and they're freezing so often, this is going to happen to a lot of people. It would have been easy for someone to steal my identity from the information that came up on the screen this morning. I hope you will direct your attention to this asap. Thank you
Library response: If computers are rebooted, all programs that are open will be closed. There is no way to shut down a computer and have it come back up with an email account open. Even closing the browser will close the email account. I'm wondering if the screen was dark, and so it appeared as if the computer was turned off instead of really being turned off. Documents will stay in the computer, however, if they are saved to the "my documents" location, which is the default. If you want to have a document removed from the computer, you will need to delete it. We have these secure drives, so that people do not lose documents. Vicki Mills, Undergraduate Services Team

Sat May 3 16:22:55 2008 Library

I got this message when I tried to log into the subversive site: Democratic underground. I can't log into any other subversive Democratic BBs either. WTF? Sorry, you are currently unable to log in to Democratic Underground due to a cookie problem. This page will help you to solve the problem. Please read the following information carefully. You are likely affected by one (or, in some rare circumstances, more than one) of the following problems: Your web browser is set to disallow cookies from Democratic Underground You already have a cookie from Democratic Underground, but it has become corrupted You are running firewall, anti-virus, anti-spyware, or some other security software which is blocking cookies from Democratic Underground Please read on for more information on how to diagnose and solve each of these problems. Problem: Your Web Browser Is Set To Disallow Cookies From Democratic Underground
Library response: There are no websites that are being blocked on any of the public computer browsers or firewalls.

Restarting the computer should automatically clear out the browsing history, session history and cookies. Also, manual deletion of the browser's history can be done the following ways:

Internet Explorer 7:

- Click on Tools, Delete Browsing History..., Delete All..., and check mark the "also delete files and settings stored by add-ons" to really clear things out.

- Click on the Yes button to delete the history and cookie information.

Firefox 2.x:

- Click on Tools, Clear Private Data..., make sure Cookies is check marked

- Click on the Clear Private Data button to delete the history and cookie information.

David Mayhew, Digital Library & Information Systems Team

Sat May 3 19:43:24 2008 Campus

I noticed that the online version of Japanese Journal of Applied Physics is not available. Would it be possible to get an access to it? I'm sure the paper copy is available on campus, but I will be on travel for another week or so. It would be great if I can read the paper I'm looking for before I return.
Library response: There is online access to this journal from v.1, 1962 to v. 44. Pt.2 2005. The catalog records are confusing because there are 3 records for this title. The link is located on the first record. The link in the catalog says there is access from Jan. 01, 1994- Dec. 31, 2005. But in reality, if you click on that link, you can get into their online archives that go back to 1962 and I could get the full-text for all those older articles. I don't know why we don't have access beyond 2005.

What I don't know is what articles or volumes you were interested in getting access to -- if it was after 2005, we don't have that online, but we do have it in print and you can ask the Document Delivery staff to digitize it and email it to you. If it was before that, we do have full-text. If you go into the catalog and use the link through the catalog and still can't get access to what you need, please contact me. Vicki Mills, Undergraduate Services Team

Sun May 4 07:19:27 2008 Off-campus

Hi, I moved to Santa Fe to work at the Institute of American Indian Arts. I have huge fines for overdue books, and didn't realize they were due in April. I've been extremely busy with the new job. I will box them up and return them to you asap. Please direct this e-mail to the appropriate librarian.
Library response: This email was forwarded to the appropriate staff who got in touch with this person.

Mon May 5 08:02:07 2008 Off-campus

For two days now (it's now Monday, May 5th, at about 8 a.m.), I have been unable to connect to the ABELL db from either my home or campus computer. IE Explorer returns a message, "Internet Explorer cannot display the webpage." Firefox says it cannot find the server. I have tried several times and at hours when I doubt the number of users exceeds the licensed number of simultaneous subscribers. Can you look into the problem?
Library response: The link to ABELL has been fixed. Thanks for pointing out the problem; it looks like Chadwyck (the database vendor) changed it without telling us. Please let us know if you have any further problems. Gene Spesard, Digital Library & Information Systems Team

Tue May 6 15:17:45 2008 Campus

Hi, I was trying to access the journal "Cyberpsychology and Behavior" through the Locate E-Journals function. It gave me two options to access the journal, but both were empty EBSCO pages. Could you please let me know if we have access to this journal and this is just a bug on the library website that might be fixed. Thank you very much.
Library response: We've just discovered that there's a problem with these links to journals in Ebsco databases and we're working with the vendor to correct it. Hopefully the links will be fixed in the e-journal list by tomorrow and in the catalog in a few days. (They were fixed by the next day.)

Another work around for this is go into Academic Search Complete, select Publications from the green bar along the top. When the next screen comes up type in the title of your journal in the Browse Publications search box. There are two search boxes on this screen, make sure you pick the 2nd one that says Browse Publications. Then select your title, it should be the first one listed on the screen. The page for this title will come up and you can select the year you need -- we have full-text access for 2000-Feb 2008. Vicki Mills, Undergraduate Services Team

Tue May 6 19:25:44 2008 Library

I would like to complain about the policies of "saving" computers in the library computer lab. Oftentimes, when certain computers, such as those with scanners, are left, people leave behind their things at the workstation they are "saving" as a placeholder and leave for upwards of fifteen to thirty minutes and upwards, thus leaving a unused workstation for a significant period, while others may be waiting to use them. I experienced this, as several of the workstations equipped with scanners were held without use for quite a bit of time, with none I could find open. This type of behavior should be discouraged, as the things people leave behind to hold their place may be stolen or incidents involving "saved" computers could lead to disagreements. Though I am not against the "saving" of computers, I feel it should be addressed that people do this for such significant periods of time, where it becomes absurd.
Library response: This unofficial "saving" of computers is a pet peeve of mine too. If anyone sees this happening, please come tell us at the Information Commons Reference Desk. We will move the things and save open files and free the computers for other people to use. But this works better if everyone using the IC helps us keep an eye out for this kind of behavior and report it to us. Vicki Mills, Undergraduate Services Team

Wed May 7 19:50:25 2008 Library

The library is awesome. But there is one problem. The homeless people who spend hours at the library and listen to music so loud- that is distracting. That would be great if you could do something to solve that problem.
Library response: We are glad you think the library is awesome. If anyone is playing music too loud or talking too loud or doing anything that is distracting, please come and tell us about it at one of the service desks. In the Main Library, you can come to the Information Commons Reference desk, if the problem is in the IC and staff at that desk will go talk to the people who are being distracting. If it is on any of the other floors of the library, you can report it at the Information Desk on the 2nd floor. We will try to work with everyone so that the library is a good environment for everyone. Vicki Mills, Undergraduate Services Team

Wed May 7 22:26:15 2008 Library

Hi, Many chemistry classes require the use of a software add-in to Excel called Scientific Data Analysis Software (SDAS). It's extremely helpful in graphing and analyzing large data sets, and can be easily downloaded from physical chemistry textbook sites, such as: http://bcs.whfreeman.com/pchemlabs/default.asp. For some reason I always get an error whenever I try to use SDAS on the library computers, and was wondering if the add-ins had been disabled or something of that nature. Thanks!
Library response: I have forwarded your request to our systems staff and by the time these comments get posted on our website, the add-in will be added to Excel. Thanks for your suggestion. Vicki Mills, Undergraduate Services Team

Fri May 9 16:11:02 2008 Campus

Hello, I have been using the EndNote Web feature in tandem with the ISI Web of Science searches. The ability to quickly export reference lists to EndNote Web from ISI is very useful, and I really appreciate the library's adoption of this service. Especially useful is the direct links to the full text articles from a reference list in EndNote web. I have been having one specific difficulty when using this combination from off campus. I log on to ISI using the proxy server, and I can easily access the full text links from there. However, though I am still logged into the proxy server, the full text links are not available in EndNote Web. Please let me know if I can clarify the issue further.
Library response: Related to this problem, Gene Spesard one of our systems staff wrote: " I was able to find some information on using EndNote Web with EZproxy and I've updated our configuration." If there are other questions about using EndNote with Web of Science, please contact Doug Jones at jonesd@u.library.arizona.edu

Mon May 12 18:39:37 2008 Campus

I am sending this because I am disgusted with the way your library puts a schedule together. With all your college degrees, you could not have noticed, FOR THE PAST 4 MONTHS!!!, that the information on it for Friday May 2, 2008, was WRONG!! I had the understanding that the library would be open later than usual for a Friday, later than 9:00 P.M., and was under that impression. Actually, the library closed at 9:00, and this greatly and ADVERSELY affected my schedule for the evening. THIS HAS HAPPENED CONTINUOUSLY DURING THE PAST YEAR. The library posts a schedule and does not change it until the last minute. How was I supposed to know that the library was closing at 9:00 P.M. on Friday May 2, when it had said it would be open continuously? The next time this happens I should consult my attorney I think we just might have a Rosa Parks situation here.
Library response: We are deeply sorry that this mistake caused an inconvenience to you. Several people review the schedule prior to it being posted, but this particular error was overlooked and was not actually noted until very late in the semester at which point many copies of our hours had already been distributed.

As far we are aware, it was the only mistake on our schedule. We are in the process of seeking ways to simplify the schedule so that it is clearer to read and easier to review. Again, we apologize for the error. Travis S. Teetor, Library Operations Supervisor

Wed May 14 04:29:07 2008 Campus

Please turn off the Air conditioning please! its getting to be freezing! its 430 am and not really necessary....thanks trying to study!
Library response: I have spoken with the University Facilities HVAC group and they will try to readjust the temperature after 1:00 am to 6:00 am if at all possible. When the outside temperatures hit over 100 degrees the AC systems need to be on at all times to keep it in a 72 degree range which we need to preserve our holdings. I appreciate your concern on this and we will try to adjust the temperature to a comfortable level after certain hours. Hayri Yildrim, Interim Facilities Director

Wed May 14 18:26:55 2008 Library

I'm very supportive of your open policy and I think its kewl that you allow all sorts of people to use the library. However, I think that you need to make an exception for one individual who is a public health hazard. There is this guy who comes to the library every day around 5:30 or 6:00 pm and stary for hours. To say that he is dirty and unhygenic is an understatement. He always wears a rainbow colored crochet hat and he stinks to high heaven. If that weren't bad enough - he craps his pants. When he leaves his chair, there's human feces on it and god knows what else. He's not homeless, but he's probably on drugs. He also leaves a trail of cigarette butts behind him on the floor. Nobody can stand to use the computer next to him because of the horrible, horrilbe odor. I can't even describe how bad this dude stinks. You have to smell it for yourself. I don't want to kick the homeless people out and I can tolerate a little B.O. if it means keeping the library open to all kinds of diverse people, but come on. This is going too far. Someone is going to get sick. You can't have somebody in the library that can't or won't control his bodily functions. What if he has A.I.D.S? This guy is a public health hazard and you need to deal with this one individual. If something isn't done, I'm going to write to KGUN 9 on your side and see if they will do a news program on this guy. Seriously, there has to be some limit to how bad you can smell in public.
Library response: Our library feedback mechanism works well for alerting us to issues or problems that are not time sensitive. However, it cannot really work as a means of alerting us about something that needs to be witnessed in order for us to responsibly and justly take action. The feedback form is a great means of giving us general information or a "heads up" on things, but if anyone witnesses something like what has been mentioned above, they need to tell someone in the building immediately, otherwise we can't take action.

While situations like the one described above do not happen often, we have called the police and paramedics, if necessary, and had people escorted out of the building. We consider this a bio-hazard and act accordingly. But we have to be notified at the time of the incident. Vicki Mills, Undergraduate Services Team

Wed May 14 21:11:00 2008 Library

theres a bum here in the science library and he smells like he pooped his pants this is disgusting someone should do something
Library response: see answer above

Thu May 15 01:20:32 2008 Off-campus

Hello, I saw your GIS job links at - http://www.library.arizona.edu/help/how/find/maps/gis/links.html Here is another good resource - http://www.cccarto.com/gisjobs/gisjobs.html
Library response: Thanks for telling us about this link. Your message was forwarded to the library's GIS specialist for consideration.

Thu May 15 09:01:26 2008 Library

The computers and work stations need to be cleaned more often. They are pretty dirty and unhygienic.
Library response: Our computers are used by 1000s of people almost non-stop each semester. They get hard use and we know that they badly need cleaning. We hope to be able to clean them once the semester is over and the use of the computers slows down a little. Vicki Mills, Undergraduate Services Team

Fri May 16 13:08:56 2008 Library

It would be great to have 3 more tables on the plaza outside the library so there are more opportunities to sit outside.
Library response: Thanks for your suggestion. I'm not sure which plaza you are referring to or actually even which library you had in mind. We have some tables outside of both the Main and Science-Engineering libraries. But, the idea of adding more outdoor tables and chairs and using our outdoor spaces more fully has been brought up before and I think it is a great idea. This year's money for something like this may be pretty slim, with the budget cuts the whole university is facing, but we'll look into the possibility of adding more tables and chairs. Vicki Mills, Undergraduate Services Team

Mon May 19 13:47:11 2008 Off-campus

I wasn't sure as to who to contact regarding this question, so hopefully you can direct me where to go. I renewed 2 books online that I had checked out from the library this semester. However, when I went to register for classes I was told I had a fine from the library. I went to the main library and was told that the 2 books I renewed online didn't register. The person I spoke to at the front desk was very helpful and took off one of the charges but told me to bring back the other book to return. I did the next day and another person told me that both of the charges had been dropped from my account because it was a screw up on the online renewal that charged me, not on my own accord. However, I still have a charge on my account. One is for $310.00. There is a $125.00 credit to my account from the library, but that does not cover all the charges that I am being given. The $125.00 does not cover the entire charge of one of the books. I was told to just return both books, which I did, and I was told that the charges would be completely dropped because it was not my fault. Hopefully this can be cleared up in time because I still need to register for classes and I don't want any scholarships affected. Please respond as soon as possible.
Library response: This comment was forwarded to the staff who work with library fines. They discovered that the entire $310.00 was already removed from her record and she had no outstanding fines.

Tue May 20 08:08:01 2008 Library

The computers are so ridiculously slow, there's not much point in even trying to do any kind of project in the ILC. It took 6 minutes just to get the internet up. When I'm in a software application, I can't tell if the program has frozen - which happens all the time -- or if it's just responding so slowly that it's not worth coming to the library. WHAT A HUGE WASTE OF GOVERNMENT FUNDS!
Library response: There was a period of time, around when this message was sent, that internet access across campus slowed way down. When we tried to call campus computing to see what was happening, we couldn't even get through to them because their phones were so backed up. There are many reasons for slow internet connections, most of them not related to the computer that you are on. The problem about software applications freezing is probably related to the computer that you are on, but without specific information about what application and what computer, it is very hard to know what the problem is. Next time this happens, come tell us at the IC Reference Desk. If you are saying that this happens on all the computers all the time, then I think this is an exaggeration. Our computers get a great deal of consistent use and we hear very few (not none, but very few) complaints about them. I think the the computers and all the software applications that we provide are actually a great use of university funds and I think that most students would agree with me about this. Vicki Mills, Undergraduate Services Team

Thu May 22 13:07:02 2008 Library

You need to do something about all these teenagers in the ILC during the time between classes. Most of them are skipping school, they're loud and obnoxious and they're looking at inappropriate material on the computers. They can't possibly be over 18 and they make it impossible to concentrate on what I'm trying to research. This is a university library, not a day care facility. The schools need to know these kids are truant and it's illegal for minors to be sending porn back and forth. YOU NEED TO ACT ON THIS!
Library response: It is a library policy that children under the age of 15 can't be in the library without an adult. However children over 15 are allowed in the library. If anyone sees young children in the library unattended, they need to let a library employee know about this. Also, if any group of people -- young or old -- is being too noisy and is disturbing others, this should also be reported. Library staff try to be aware of who is in the Information Commons and what is happening there. However, particularly during intersession and summer session, we have fewer staff and students on the IC Reference desk, so we are more closely tied to the desk and can't always be aware of what is happening in all parts of that very large area. We depend on customers letting us know about problems. We can only handle them effectively, if we are notified about problems at the time they are happening. Vicki Mills, Undergraduate Services Team

Thu May 22 20:42:29 2008 Library

Why don't you have Adobe ImageReady? You used to have it, now you don't. It's frustrating to always having to learn new applications when you don't keep the software consistent. I like ImageReady, it was very easy to learn I hate FLASH. Don't you ever ask the students what software they want?
Library response: Image Ready has not been a separate application since Adobe Suite CS3 debuted (which we've had for about a year I think, or at least 6 months)--- so, no it's not something lost due to Vista. What Image Ready did can, for the most part, be done in Photoshop. This is from a blog on Adobe:

"The vast majority of what debuted in ImageReady (slicing, N-up optimization, multi-layer selection, variables, animation, frames to layers, etc.) has, by popular demand, been integrated into Photoshop. A few remaining things (image-based rollovers, Web content palette, SWF export) haven't made the journey. Therefore Adobe tech support has created a document that details what is & isn't in Photoshop CS3, noting where to find things & suggesting alternate ways to get certain functionality (e.g. rollovers)."

The document referred to above is at: http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400899&sliceId=2

(if that link doesn't work, go to www.adobe.com and search for "Adobe ImageReady CS2 feature location guide for Photoshop CS3" Marty Taylor, Undergraduate Services Team

Fri May 23 17:37:43 2008 Library

You need to do something about all the minors that come here every night and yell at each other from across the room. They also appear to be minors and they are laughing loudly at the porn they're downloading and describing it to everyone in the area.
Library response: See reply in comment 2 above

Sat May 24 13:05:52 2008 Library

Please give folks who aren't on campus during the day a way of delivering books to the library. Some suggestions: 1. a drive-up drop box 2. a bank of parking spots in the Cherry Street garage dedicated to library drop-offs 3. a sticker--"Library Book Drop" for the slanted parking spots on Cherry Avenue 4. a sticker--"Library Drop Off" on game days.
Library response: Thanks for your good ideas. I am forwarding your comments to the staff who maintain the book drop. They will get back to you directly. Vicki Mills, Undergraduate Services Team

Wed May 28 08:13:09 2008 Library

Why is this system so useless for the first hour in the morning after the library opens? I can't open folders for twenty minutes, it takes over 15 minutes to open any internet browser. I only have a short time in the morning to do anything and the slowness makes it worthless to try to come in here before noon! What's the point of having the library open at 8:00 am if no one can do anything of consequence? I've got better things to do than to get up early and look at your frozen screens. This has been a problem for weeks and no one is doing anything to fix it!
Library response: The computers in the Information Commons may take a little longer to come up in the mornings than people's home computers and this is because we have loaded a huge number of computer applications on these computers. It is these computer applications that make the IC computers so useful to so many people and it is also these computer applications that slow the computers down a bit. But we believe that 15-20 minutes is an exaggeration. The staff who work the first shift in the IC each morning and must bring up the 2 reference computers (which have even more software programs on them than the ones of the floor) estimate that it takes them 5-7 minutes to load the desktop and to open a browser or a file. Vicki Mills, Undergraduate Services Team

Wed May 28 11:34:20 2008 Off-campus

I've run across a number of "lost & paid" books in the catalog. Is it standard library practice to eventually replace such items? PS: I'm a huge fan of the library (especially including its fantastic continuing selection of excellent new books at the Main and Science-Engineering libraries). I think you're all generally doing a wonderful job (reasonably on par with what I've previously seen years ago at UC Berkeley, Stanford, and UT Austin, which were all great, except for their library systems being very inconveniently spread out across campus in multiple buildings).
Library response: Thanks for being a fan of our library and for appreciating what we do. So often we only hear complaints! I'd like to add that I think we do a good job too and on much less money and with a much smaller staff than any of those other libraries you mentioned! We are currently working on the lost & paid books -- we discovered that the librarians were not be regularly notified about these books, so those records would stay in the catalog forever.I believe that they nowworking onnotifying thesubject librarians aboutlost and paid books and workingon taking out the recordsof books that will not bereplaced. Due to severe budget cuts,librarians may choose not to reorder the particular book that was lost, so there is no guarantee. If you see a lost and paid book that you feel we should reorder, please let us know. Vicki Mills, Undergraduate Services Team

Thu May 29 17:03:36 2008 Off-campus

I submitted an Interlibrary loan request on May 5 and have not heard from you. What is the status of my request?
Library response: This person was put in touch with the Interlibrary loan staff and they were able to get both of his articles to him right away.

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Sat May 31 12:32:45 2008 Library

Hi, VISTA still won't play streaming radio. I tried KPOJ and KTLK and there was no sound despite the eime elapsed indicator showing that something was on the air. Links: http://620kpoj.com/pages/listenlive.html http://www.ktlkam1150.com/pages/streaming.html I could hear this Seattle station: http://www.am1090seattle.com/ At Crooks & Liars, I can't listen to the Windows media clips, either online or download. Link: http://www.crooksandliars.com/ The QuickTime clips did play but there was no sound.
Library response: This problem got reported last week and they are working on fixing it. Here is the message from one of our Tech staff members last Friday: "Reinstalling the driver fixes this, however it keeps prompting the user to install drivers after the computer is rebooted. It's working on Tier 2, 4, and the carel computers. I'll come in this weekend and finish the rest." So this should be working soon on all the computers in the IC. Vicki Mills, Undergraduate Services Team

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Sat May 31 16:46:59 2008 Library

I requested a recall on a book which became available to me around Sunday, May 18, 2008. I picked it up sometime that week - only to have it recalled from me within a couple of days, with a new due date of May 31, 2008. Thus even if I'd checked it out the day that it became available (which, like most people, I could not have accomplished, in my case because I live out of town), I would've been forced to return it within less than two weeks. I suspect that whoever had it before I recalled it wasn't done with it and demanded it right back. That your system allows for such behavior is unfortunate. At my previous institution (University of Florida), if a book was recalled right after someone had first checked it out, they got three weeks with it before they had to return it. That way, even if there was a line of people who wanted the book - or just one really greedy person - each person would get enough time with the book to read it all the way through at their convenience, if they needed to, rather than having to clear their schedule for a library book, as I would've had to do to get much out of this one at all. Of course, I don't have a problem with returning books that I've had for some time once someone else requests them - but if I just got a book, it's counterproductive. So my suggestion is that you might consider changing your policy.
Library response: Thanks for your feedback. We regularly hear from different library users advocating both the need for a longer checkout period for recalled/hold items and the need to decrease this time because waiting even the current 10 days negatively impacts their research. Generally, we've found over the years that 10 days strikes the best balance for those waiting for recalled items and those who have to return items once recalled.

There are other options. If the title that has been recalled is owned by either ASU or NAU, our Interlibrary Loan department will request one of these copies if you fill out an ILL form (http://azilliad.library.arizona.edu/illiad/logon.html). Also, you can always check Pima Community College Library or Pima County Public library to see if they have the item(s) that were recalled to use while others are viewing our copy.

Please contact me if you have any additional questions. Travis Teetor, Materials Access Team